FAQ
Frequently Asked Questions
We want you to feel full confident in order your dream bridal gowns from us, read our FAQs to learn more about us, you can find the answers on the most popular questions about product, sizing, orders, shipping & payment and returns here.
Who we are?
RosyMae is bridal dresses manufactory which specializing in couture wedding gowns of all styles. We’re gonna make you the most beautiful you’ve ever felt.
What country do you ship from?
We tailor and make our dresses from China, so all of the dresses are being shipped from there.
My Orders
How do I place an order?
2.Click the shopping cart icon.
3.Review your order and leave your notes if you have then click Continue Checkout.
4.Sign in or Register.
5. Confirm your shipping details and payment method, click Continue Checkout.
I ordered a standard-size dress, not a custom-made one. Why is it taking so long?
How can I track my order status?
2. If the order was placed without signing in, you could just use "look up a single order" function to track your order. Please refer to the following steps:
1). Go to Sign In My Account at the right top of our website.
2). Click "order status"
3). Enter your Order Number and Email Address to see your order details.
When will I receive my order?
Usually, we will take 15-30 days to make a dress (depends on style). All international orders are sent via DHL / Fedex / UPS which takes between 5-15 business days to arrive. USA, Canada: 5-7 business days. Europe: 7-12 business days. Australia, New Zealand and Oceania: 6-12 business days.
What is the best way to choose my size?
Please kindly refer to our Size Chart to choose the correct size.
If your measurements align with our size chart, I suggest you choose standard size.
If your measurements cannot be found in the size chart, I recommend you choose custom size to ensure the dress fits you.
Will my item be exactly the same color as what is shown on your website?
Our Color Charts online have been adjusted to display color as close as possible to the color of the actual fabrics. However, camera resolution and computer monitors can mean the color may vary slightly between the photos and the actual fabric. Colors are subject to the actual dresses you get. We suggest you order a fabric swatch to view colors in person.
Could we get color swatches to see what the colors look like in reality?
Yes, color swatches are just $2 each. They take anywhere from 2-10 business days to arrive.
Order swatches.
How can I make sure all of my dresses are the same color?
To ensure that your dresses will be made from the same roll of fabric, please inform us of your requirement about color via email or leave us a message in the Special Instructions column at the bottom of the check-out page when placing the order.
Can I change the design of a dress?
We are happy to follow your requests to add something or change something in somewhere for your dream wedding dress. Depends on your sketch or change our style at silhouette, sleeve, back, length or neckline etc.
What methods of payment do you accept?
Please click this link
How can I pay with Wire Transfer?
To send a wire transfer, just submit instructions to your bank, and provide the information about our account (you can find this on the order details page).
After you transfer your money, please inform us of which method you use, sender name, transaction ID and the transaction amount as well as the country you transfer the money from. You can also choose to chat now or email us.
How can I change payment methods?
If you have an unpaid order and want to use a different payment method, it's easy:
1. Sign into ‘My Account’ and click ‘My Orders’ in the upper right corner.
2. Click on the unpaid order you want to complete payment on.
3. Click ‘Edit Order’ and select your desired payment method, and then proceed to pay.
Where do you ship to?
We can ship worldwide.
What shipping methods do you offer?
1, Standard like USPS / Airmail
2, Express like DHL / FEDEX / UPS / EMS
Can I change my shipping address?
You can only change the shipping address while your order is still in production. You can Contact Us to send the correct shipping address. Our representatives will help you with that.
Once your order has been shipped, we cannot change the delivery address nor delivery options.
How much does shipping cost?
1, Standard shipping cost is US$35 / piece
2, Express shipping cost is US$59 / piece, note: order over US$100 is free shipping.
What is your return policy?
Please click this link
Can I return a standard-size dress?
Yes, you can return any standard size item within 7 days of receipt of your item for a full refund (excluding shipping fee, as long as it is unworn, unwashed, unaltered, undamaged, original tags attached).
What should I do if I forget my password?
1.Forget password
Please click this link to reset your password.
If it doesn't work, please Contact Us, with your permission, we will help reset the password for you.
2.Change password
If you would like to change your password, please refer to the below steps:
1）Simply click ‘Sign in’ on our website and then click ‘My Account’ at the top of the website.
2）Click "Account Settings" on the left column and then you can change the password and save the new one.
Do you have a store?
Currently we operate as a solely online business, which allows us to tailor to order, and to offer you a very wide range of dresses at our lowest prices.